Subject: RE: Return Infomation
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 8 Jan 2020 09:30:01 +0000

Hi Apoorv,

Only 4 items has been received.

What is the value of the other item?

If it’s less than Sar 100, go ahead and process the refund.

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, January 8, 2020 4:43 AM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>
Subject: Return Infomation

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6451607646
AWB: 45053773251

Kindly confirm how many items did we receive under the above mentioned RMA. Customer has mentioned returning 5 items, did we receive one extra item in this return. If so, please share the item ID of the extra item.

Please look into this on priority and advise as the case is pending for over a month. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 1, 2020 12:34:30 PM
Subject: Refund not process

Hi Team,

Ticket number: 350628
Order Date : Nov 16, 2019
Delivery Date: Nov 20, 2019
Order ID:  6451607646
RMA : 23109474
Tracking ID: 45053773251
Assistance Required: Need urgent refund

Issue Description: Customer raised a return request on 30 Nov, 2019 for 5 items and as per customer he handed over the all 5 items to courier team as well. But refund is processed only for 4 items.

Total 5 returned items are:  161696138, 161880713, 160773793, 161913041, 160801057.

And the item for which refund is not processed is 161696138.

Please check and advice as we have already escalated this issue to concolc team 2 times and did not get any response.

Thank you for your help.

Regards,
Shivani

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