Subject: Ticket Assigned - DAMAGED ITEM Order No 9762898675
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Jan 2020 09:06:43 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  DAMAGED ITEM Order No 9762898675 Good afternoon.

A few weeks ago I made a large purchase from yourselves for Christmas Presents for my children. To my daughters horror, she opened up a present to find it completely broken.

V-Tech Kiddizoom Camera has the foam on the ear pieces disintegrated and there were batteries inside that have exploded and rusted the coils, therefore new batteries cannot be used as it is broken.

Please see pictures attached.

I hope to hear from you soon to rectify this.

Regards
Sophie Snarr

Sent from my iPhone

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/375311