Subject: RE: Order Delay
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>
Date: Wed, 8 Jan 2020 08:25:04 +0000

Hi Apoorv,

Please inform customer that order will be canceled.

Suggest her to place a new order, no refund will be processed as order is on COD.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, January 8, 2020 4:38 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>
Subject: Order Delay

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6453722934
AWB: S000270359895

Order placed on Nov 24, 2019 and the status is still showing shipped. Shipa has confirmed not receiving the items for this order yet. We are receiving no response from WH if they have handed over the items to the courier or not.

Kindly look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 1, 2020 12:15:49 PM
Subject: Late Shipping

Hi Team,

Ticket number: 336908
Problem Statement: Late Shipping
Order Date : Nov 24, 2019
Order ID: 6453722934
Tracking ID: S000270359895
Assistance Required: Need Urgent shipping

Issue Description: Customer placed order on Nov 24, 2019 and till now she has not received the order. As per the hybris the order status is shipped on 26 Nov, 2019 and Shipa team is saying they did not collect the item from the warehouse.

Customer is chasing us for her order so we request you to kindly check and update as we have already escalated this issue to the warehouse 2 times on on 22 Dec & 27 Dec but did not get any response.

Thank you for your help.

Regards,
Shivani

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