Subject: RE: Missing Item Issue
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 8 Jan 2020 08:17:55 +0000

Hi Apoorv,

Informed tech team to do the needful.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, January 8, 2020 4:48 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Subject: Missing Item Issue

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6454881627

Customer placed an order for a total of 7 items however, only 6 items were shipped under consignment. The missing item is not available for partial cancellation and has been updated on the cancellation sheet on Jan 3, 2020. The item is still not showing cancelled in the order and there is no update on the sheet. This has been escalated to WH also multiple times to have this item partially cancelled from their end but no response on the same.

Kindly look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 3, 2020 6:14:16 PM
Subject: Partially shipped order

Hi Team,

Problem Statement: Partially shipped (Click and collect)

Order Date : 30-Nov-2019

Delivery Date : 02/12/19

Order ID: 6454881627

Tracking ID: 645488162723999991

Store Code : Lifestyle 21154

Assistance Required: Partially shipped item needs to be delivered

Issue Description: Customer placed order for 7 items from which she only received 6 items. As per the hybris only 6 items ot of 7 items were shipped from the warehouse.

Partially shipped item - 160429227 -- Glitter backpack with zipper closure.

Already escalated twice to warehouse and also updated in order cancellation sheet.

Request you to look into this and do the needful.

Warm Regards,
Abhishek Borgaonkar

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