Subject: Fwd: [#307970] - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked], Thangarajan Kulandavel <[email-masked]>, "Manager.Salaammall" <[email-masked]>, Vinod Sharma <[email-masked]>, K Nayan <[email-masked]>, Ksaconloc Returns <[email-masked]>
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], suppo
Date: Wed, 08 Jan 2020 07:47:11 +0000

Hi Jessie,     In below case still we have not received any update from the warehouse. We request you to help us in this case as customer is constantly chasing us for her refund.     Awaiting for your response.        Regards,  Seeta Kunwar   
             
              On
              Thu, 2 Jan at  1:25 PM
              ,  Centrepoint <[email-masked]>  wrote:
               
 @Ksaconloc Returns 

 

 To add on the below, the 2nd parcel under tracking ID S000281172974 has been returned to us as of December 31. 

 

 Get this refunded processed asap – the customer has been chasing since November 25. 

 

 

 

  
 From: Jessie Caparas  
Sent: Thursday, January 2, 2020 1:18 PM 
To: Thangarajan Kulandavel <[email-masked]>; Manager.Salaammall <[email-masked]>; Centrepoint <[email-masked]>; Vinod Sharma <[email-masked]>; K Nayan <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; Ramesh Gottimukkala <[email-masked]>; Alexander Gomes <[email-masked]>; Saad Alonaizi <[email-masked]>;
 [email-masked]; [email-masked]; Naseem Ahmad <[email-masked]>; [email-masked]; Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>;
 [email-masked]; Sagaya Suresh Kumar <[email-masked]>; afzal syed <[email-masked]>; SagarNepal <[email-masked]>; Md Abu Talla <[email-masked]>; Jed Conlocops2 <[email-masked]>;
 Cp Salammall <[email-masked]>; [email-masked]; Elvis V. Garcia <[email-masked]> 
Subject: RE: [#307970] - Click & Collect 
Importance: High 

 

 Hi Thangarajan, 

 

 How come the second parcel is with SHIPA? 

 

 This is supposed to be a click and collect order. 

 

 Please clarify. 

 

 

From: Thangarajan Kulandavel <[email-masked]>
 
Sent: Sunday, December 29, 2019 8:55 AM 
To: Manager.Salaammall <[email-masked]>; Centrepoint <[email-masked]>; Vinod Sharma <[email-masked]>;
 K Nayan <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>;
[email-masked]; 
[email-masked]; Ramesh Gottimukkala <[email-masked]>; Alexander Gomes <[email-masked]>; Saad
 Alonaizi <[email-masked]>;
[email-masked]; 
[email-masked]; Naseem Ahmad <[email-masked]>;
[email-masked]; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>;
 Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>;
[email-masked]; Sagaya Suresh Kumar <[email-masked]>; afzal syed <[email-masked]>;
 SagarNepal <[email-masked]>; Md Abu Talla <[email-masked]>; Jed Conlocops2 <[email-masked]>;
 Cp Salammall <[email-masked]>;
[email-masked]; Elvis V. Garcia <[email-masked]> 
Subject: Re: [#307970] - Click & Collect 

 

   

  

 

 
 
 Thanks & Regards 

 
 
 Thangarajan  

 

 

 
 
From: Manager.Salaammall <[email-masked]> 
Sent: Saturday, December 28, 2019 3:29:01 PM 
To: Thangarajan Kulandavel <[email-masked]>; Centrepoint <[email-masked]>; Vinod Sharma <[email-masked]>;
 K Nayan <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>;
[email-masked] <[email-masked]>;
[email-masked] <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Alexander
 Gomes <[email-masked]>; Saad Alonaizi <[email-masked]>;
[email-masked] <[email-masked]>;
[email-masked] <[email-masked]>; Naseem Ahmad <[email-masked]>;
[email-masked] <[email-masked]>; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>;
 Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>;
[email-masked] <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; afzal
 syed <[email-masked]>; SagarNepal <[email-masked]>; Md Abu Talla <[email-masked]>;
 Jed Conlocops2 <[email-masked]>; Cp Salammall <[email-masked]>;
[email-masked] <[email-masked]>; Elvis V. Garcia <[email-masked]> 
Subject: RE: [#307970] - Click & Collect  

 

 

 
 
 Dear Thangaraj, 

   

 FYI.. 

   

 The below mentioned order number has two shipments. 

   

 
Order Date : Nov 25, 2019

 

Order ID: 6453899939

 

 
 
 1st Shipment from the store and already delivered to the customer. Our side everything is cleared. 

   

 2nd Shipment is yet to be delivered to customer and CNC team should check with warehouse for SHIPA delivery. 

   

   

 
 DISPATCH_DATE 

 
 
 COURIER_PARTNER 

 
 
 AWB_NO 

 
 
 DELIVERY_STORE_CODE 

 
 
 PALLET_ID 

 
 
 SCAN_TO_LOAD_USER_ID 

 
 
 SCAN_TO_LOAD_DATE 

 
 
 SCAN_TO_LOAD_TIME 

 
 
 HANDOVER_STATUS 

 
 
 ORDER_LINE_STATUS 

 

 
 27-Nov-19 

 
 
 CNC 

 
 
 645389993923999000 

 
 
 21147 

 
 
 JEPLT0003707 

 
 
 110301 

 
 
 27-Nov-19 

 
 
 11:09:11 

 
 
 READY 

 
 
 SHIPPED 

 

 
 28-Nov-19 

 
 
 SHIPA 

 
 
 S000281172974 

 
 
 21147 

 
 
 JEPLT0003599 

 
 
 110301 

 
 
 28-Nov-19 

 
 
 7:45:11 

 
 
 READY 

 
 
 SHIPPED 

 

   

   

   

 PS : Please see the attached emails for your reference. 

   

   

 
 Best Regards, 

   

 Thoraya Alahmari 

 Assistant Store Manager 

 Mobil No-+966 550434609 

 Cp Salaam Mall 

 Store code-21147 

   

 

 

 
From: Thangarajan Kulandavel
 
Sent: Saturday, December 28, 2019 8:47 AM 
To: Centrepoint <[email-masked]>; Vinod Sharma <[email-masked]>; K Nayan <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>;
[email-masked]; 
[email-masked]; Ramesh Gottimukkala <[email-masked]>; Alexander Gomes <[email-masked]>; Saad
 Alonaizi <[email-masked]>;
[email-masked]; 
[email-masked]; Naseem Ahmad <[email-masked]>;
[email-masked]; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>;
 Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>;
[email-masked]; Sagaya Suresh Kumar <[email-masked]>; afzal syed <[email-masked]>;
 SagarNepal <[email-masked]>; Md Abu Talla <[email-masked]>; Jed Conlocops2 <[email-masked]>;
 Cp Salammall <[email-masked]>;
[email-masked]; Manager.Salaammall <[email-masked]>; Elvis V. Garcia <[email-masked]> 
Subject: Re: [#307970] - Click & Collect

 

   

 
 Dear Siraj, 

   

 Please check this issue and clear ASAP  

   

 If you need help please let me know immediately  

   

 
 
 Thanks & Regards 

 
 
 Thangarajan  

 

 

 
 
From: Centrepoint <[email-masked]> 
Sent: Friday, December 27, 2019 11:19:58 AM 
To: Vinod Sharma <[email-masked]>; K Nayan <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>;
[email-masked] <[email-masked]>;
[email-masked] <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Alexander
 Gomes <[email-masked]>; Saad Alonaizi <[email-masked]>; Thangarajan Kulandavel <[email-masked]>;
[email-masked] <[email-masked]>;
[email-masked] <[email-masked]>; Naseem Ahmad <[email-masked]>;
[email-masked] <[email-masked]>; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>;
 Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>;
[email-masked] <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; afzal
 syed <[email-masked]>; SagarNepal <[email-masked]>; Md Abu Talla <[email-masked]>;
 Jed Conlocops2 <[email-masked]>; Cp Salammall <[email-masked]>;
[email-masked] <[email-masked]>; Manager.Salaammall <[email-masked]>;
 Elvis V. Garcia <[email-masked]> 
Subject: Fwd: [#307970] - Click & Collect  

 

 

 
 External email sender, please take precaution. 

 

 
 
 Hi Team, 

 

 

 
 Problem Statement: Late Shipped 

 
 
 Order Date : Nov 25, 2019 

 
 
 Order ID: 6453899939 

 
 
 Store code: Centrepoint21147 

 

 

 
 Issue Description: Please let us know the update on this order as customer is still waiting for her order. 

 

 

 
 Thank you for your help. 

 

 

 
 Regards, 

 
 
 Shivani 

 

 
 On Sat, 21 Dec at 12:02 PM 
, Vinod Sharma <[email-masked]> wrote:

 

 @K Nayan 

 

 

 
 Can you pls check order#6453899939, how come this CNC order is dispatched via Shipa.

 

   

 
 
 --------------------------------------------------------------------------------------------------------------------------------------------------------------------- 

 

 

 
 Order was dispatched through CNC & Shipa in 2 container. 

 

 

 
 As per details CNC order is collected by customer, but customer is not replying to Shipa Delivery person calls due to which 2nd container is not delivered. 

 

 

 

 

   

 

 

 
 
 Regards, 

 
 
 Vinod 

 
 
 +966 -564851785 

 
 
 IP-2056 

 

   

 

 
 
 From: Centrepoint <[email-masked]>
 
Sent: Friday, December 20, 2019 12:32 PM 
To: Vinod Sharma <[email-masked]>; Manager.Salaammall <[email-masked]>; Elvis V. Garcia <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>;
[email-masked]; 
[email-masked]; Ramesh Gottimukkala <[email-masked]>; Alexander Gomes <[email-masked]>; Saad
 Alonaizi <[email-masked]>; Thangarajan Kulandavel <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked]; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>;
 Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>;
[email-masked]; Sagaya Suresh Kumar <[email-masked]>; afzal syed <[email-masked]>;
 SagarNepal <[email-masked]>; Md Abu Talla <[email-masked]>; Jed Conlocops2 <[email-masked]>;
 Cp Salammall <[email-masked]> 
Subject: Fwd: [#307970] - Click & Collect 

 

 

 
 
External email sender, please take precaution.

 

 

 

 Hi Team, 

 

 

 

 
 
 As per our record there is no tracking ID and both shipment is showing as click and collect and also it is showing pick up complete. But customer did not collected the item. 

 

 

 

 
 
 Please let us know the shipment is returned back to warehouse or still with the courier. 

 

 

 

 
 
 Regards, 

 

 
 Shivani 

 

 

 

 
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307970:1125156

 

 

 

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 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
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