Subject: Missing Item Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Tue, 7 Jan 2020 17:47:53 -0700 (MST)

Hi Team, 

With reference to the order number: 6454881627 

Customer placed an order for a total of 7 items however, only 6 items were shipped under consignment. The missing item is not available for partial cancellation and has been updated on the cancellation sheet on Jan 3, 2020. The item is still not showing cancelled in the order and there is no update on the sheet. This has been escalated to WH also multiple times to have this item partially cancelled from their end but no response on the same. 

Kindly look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Friday, January 3, 2020 6:14:16 PM 
Subject: Partially shipped order 

Hi Team, 

Problem Statement: Partially shipped (Click and collect) 

Order Date : 30-Nov-2019 

Delivery Date : 02/12/19 

Order ID: 6454881627 

Tracking ID: 645488162723999991 

Store Code : Lifestyle 21154 

Assistance Required: Partially shipped item needs to be delivered 

Issue Description: Customer placed order for 7 items from which she only received 6 items. As per the hybris only 6 items ot of 7 items were shipped from the warehouse. 

Partially shipped item - 160429227 -- Glitter backpack with zipper closure. 

Already escalated twice to warehouse and also updated in order cancellation sheet. 

Request you to look into this and do the needful. 

Warm Regards, 
Abhishek Borgaonkar