Subject: Return Infomation
From: Apoorv Joshi <[email-masked]>
To: [email-masked], Sagaya Suresh Kumar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>
Date: Tue, 7 Jan 2020 17:43:13 -0700 (MST)

Hi Team, 

With reference to the order number: 6451607646 
AWB: 45053773251 

Kindly confirm how many items did we receive under the above mentioned RMA. Customer has mentioned returning 5 items, did we receive one extra item in this return. If so, please share the item ID of the extra item. 

Please look into this on priority and advise as the case is pending for over a month. Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, January 1, 2020 12:34:30 PM 
Subject: Refund not process 

Hi Team, 

Ticket number: 350628 
Order Date : Nov 16, 2019 
Delivery Date: Nov 20, 2019 
Order ID: 6451607646 
RMA : 23109474 
Tracking ID: 45053773251 
Assistance Required: Need urgent refund 

Issue Description: Customer raised a return request on 30 Nov, 2019 for 5 items and as per customer he handed over the all 5 items to courier team as well. But refund is processed only for 4 items. 

Total 5 returned items are: 161696138, 161880713, 160773793, 161913041, 160801057. 

And the item for which refund is not processed is 161696138. 

Please check and advice as we have already escalated this issue to concolc team 2 times and did not get any response. 

Thank you for your help. 

Regards, 
Shivani