Subject: Order Delay
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: Suvadeep Saha <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, M Ataullah <[email-masked]>
Date: Tue, 7 Jan 2020 11:36:53 -0700 (MST)

Hi Team, 

With reference to the order number: 6450211737 
Ticket ID: 370320 

Customer placed this order on Nov 5, 2019 and there are no consignment details on this order still. We have escalated this to the WH multiple times however, no response on the same. Please confirm if this is visible on WMS/OMS and if it will be shipped on priority. 

Kindly look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, January 7, 2020 5:17:18 PM 
Subject: late shipping 

Hi Team, 

Problem Statement: Late Shipping 
Order Date : 05-Nov-2019 
Order ID: 6450211737 
Tracking ID: N/A 
Assistance Required: Need Urgent Delivery 
Issue Description: Customer placed order on 05-Nov-2019 and till now he/she has not received the order. As per the hybris the consignment not available, 
Customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2018. 

it's escalated to warehouse but no response, 

Regards, 
Ataullah