Subject: Return Issue
From: Apoorv Joshi <[email-masked]>
To: [email-masked], Sagaya Suresh Kumar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammed Obiedo <[email-masked]>
Date: Tue, 7 Jan 2020 11:19:38 -0700 (MST)

Hi Team, 

With reference to the order number: 6452956208 
AWB: 34172759692399 

Kindly confirm if we have received the following item at the WH under the above mentioned AWB: 
161648378 - - Moose Pikmi Pops Printed Backpack 

If so, please process it under RMA: 23060192 

Please look into this and advise on priority. Case is pending since a month. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammed Obiedo" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, January 7, 2020 5:32:41 PM 
Subject: missing item 

Hi Team , 

With reference to order number : [ callto:6452956208 | 6452956208 ] 

AWB : 34172759692399 

Ticket ID:297811 

the customer provided invoice for different AWB than whats in Hybris and as per the provided AWB 

its returned can you please check and advise because the customer is asking for his refund 

Regards 

,Obiedo