Subject: Order Delay
From: Apoorv Joshi <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>
Cc: [email-masked], escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 7 Jan 2020 09:57:54 -0700 (MST)

Hi Team, 

With reference to the order number: 6456723641 

Order placed on Dec 13, 2019 and there are no consignment details still. Case has been escalated multiple times and we have received no response on the same. Kindly look into this on priority and advise if this this is visible in WMS/OMS. If so, please ship this out asap. Customer is still chasing for this order. 

Please advise. Thank you for your help! 

Regards, 
Apoorv 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, 7 January, 2020 18:37:13 
Subject: late shipping 

Hi Team, 

Problem Statement: Late Shipping 

Order Date : Dec 13, 2019 

Order ID: 6456723641 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Dec 13, 2019 and till now he has not received the order. As per the hybris There is no consignments . kindly check on that and do the needful 

it's raised to warehouse but no reply, 

Regards, 
Ataullah