Subject: RE: Wrong Delivery Issue
From: Sanjana Suresh <[email-masked]>
To: Mohd Imran <[email-masked]>, K Nayan <[email-masked]>, Priyanka Rajkumar <[email-masked]>, ShipaDelivery Support <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Suresh Sivagnanaguru <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Bhaskar Mandelia <[email-masked]>
Date: Tue, 7 Jan 2020 07:28:44 +0000

Hello @Priyanka Rajkumar<mailto:[email-masked]>,

Please note that since this order is delivered wrongly, the amount will be debited from Shipa.

@Mohd Imran<mailto:[email-masked]>: Please confirm the amount for the same.

Thanks and Regards,
Sanjana Suresh
Tel + 971 – 045174463
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

From: Mohd Imran <[email-masked]>
Sent: Tuesday, January 07, 2020 11:07 AM
To: Sanjana Suresh <[email-masked]>; K Nayan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Bhaskar Mandelia <[email-masked]>
Subject: RE: Wrong Delivery Issue

Hi @Sanjana Suresh<mailto:[email-masked]>@K Nayan<mailto:[email-masked]>,

Please help us to get this escalation closed.

Can we mark this shipment as lost and process customer’s refund, as there is no update from SHIPA.

Regards
Imran

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 7, 2020 3:46 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong Delivery Issue

External email sender, please take precaution.
Hi Imran,

As per below response it appears that Shipa is not going to take any action on this, the only action they will be able to take on this is creating a new order and us sending them same items again.

Kindly advise if we can share the POD and customer's ID with concept and take a refund approval instead. Since this case seems to stretch on without any further action from Shipa.

Regards,
Apoorv

________________________________
From: "Shipa Delivery Support ([email-masked]<mailto:[email-masked]>)" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "aessam" <[email-masked]<mailto:[email-masked]>>, [email-masked]<mailto:[email-masked]>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "k nayan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 6, 2020 11:58:46 AM
Subject: RE: Wrong Delivery Issue

Dear Team,

Thank you for reaching out to us.

Kindly note that the order has been delivered to the customer as shown in the system. If the customer is still insisting on the fact the he didn't receive the order, please reship the requested items to us in order to deliver them or please contact our finance team to endorse a compensation in your bank account

Best regards,

Yazan Alkhateeb
Customer Care
[http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png]<https://www.shipa.com/>
M: 800 SHIPA
www.shipa.com<https://www.shipa.com>

________________________________
From: CST000000006 Shipa Customer Customer
Sent: 4/1/2020 12:26 PM GMT+02:00
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: Wrong Delivery Issue
Hi Team Shipa,

Kindly look into the matter, POD shared by your end and Customer's ID card - they both have different ID.

Please get this closed on priority or if unable to deliver help us to mark this as lost.

Regards
Imran

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 4, 2020 5:03 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong Delivery Issue

External email sender, please take precaution.
Hi Imran,

Thank you for your prompt reply.

However, Kindly update if there is any follow up or a resolution in this case. Customer is still chasing for his order. Please find attached the POD shared by Shipa and Customer's ID card - they both have different ID.

Thank you for helping us in closing this case.

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 15, 2019 1:00:51 PM
Subject: RE: Wrong Delivery Issue

Hi Apoorv,

Case already escalated to Shipa.

Please find attached email.

Regards
Imran

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 14, 2019 10:05 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong Delivery Issue

External email sender, please take precaution.
Hi Team,

Any updates on the below case?

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 13 December, 2019 06:51:10
Subject: Wrong Delivery Issue

Hi Team,

With reference to the order number: 6453262146
Ticket ID: 327658

Shipa has shared POD for the delivery in this ticket with the national ID however, again the National Id is different than what customer shared with us and customer is denying he never received this order. Please find attached the POD and national ID shared by the customer.

Value of the order is SAR 201 and it is showing delivered on Nov 29, 2019 on the tracking.

Please advise. Thank you for your help!

Regards,
Apoorv

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com