Subject: RE: partially shipment
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad . Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 7 Jan 2020 06:56:22 +0000

Hi Seeta,

Add it in the below sheet.

https://docs.google.com/spreadsheets/d/1gSmBBrPdiqi2y7YmYDCkpXA6bAVzGZ5ByAFENvde1b4/edit#gid=0

From: Seeta Seeta <[email-masked]>
Sent: Monday, January 6, 2020 6:26 PM
To: Ksaclick&collect Rydconloc <[email-masked]>; Ksaconloc Ops <[email-masked]>; Parvez Khan <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>; M Ataullah <[email-masked]>
Subject: partially shipment
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number: 6454715055, customer placed the order on 29 Nov for 5 items and as per the consignment details only 4 items were shipped to the store.

Agent has already raise JIRA for partially cancellation https://landmark.atlassian.net/browse/REL-74759,but JIRA team has informed us that they are unable to do the partially cancellation as the item is blocked.

Kindly do the partially cancellation for the item which was not shipped as customer is chasing us for his refund.
Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 6, 2020 2:35:05 PM
Subject: partially shipment

Hi Team,

Problem Statement: partially shipment
Order Date : 29 Nov 2019
Order ID: 6454715055
Tracking ID: 645471505522999991
Store ID: Centrepoint21233
Ticket 306215
Assistance Required: Need refund for missing item, or refund,

Issue Description: Customer placed order for 5 items but as per the customer he has only received 4 items, Under the consignment details we can see that only 4 items has been shipped from our side. We have requested for the partial cancellation of the same from Jira, but they are telling that the item is blocked and to check with WH. after that it's raised to Warehouse multiple time, but didn't get any need full reply,

Kindly kindly assist us further,

The missing item is 161176665 - - Polka Dot Printed Slip-On Shoes with Backstrap the cost of the item is AED:49.

Regards,
Ataullah.

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