Subject: Order Delay
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 6 Jan 2020 17:39:48 -0700 (MST)

Hi Team, 

With reference to the order number: 6451058129 
Ticket ID: 333195 

Customer placed an for car seat on Nov 12, 2019 for 2 items and there are no consignment details still for the car seat. We have emailed WH several times to confirm if this will ship or not however, received no response on the same. Customer asked to cancel this order and since it was not available for cancellation the same was updated on cancellation sheet on Jan 3, 2020 and no update on the same either. 

Kindly advise further action so we can close this case. Thank you for your help! 

Regards, 
Apoorv