Subject: RE: Customer did not receive the order while it shows delivered
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 5 Jan 2020 22:59:31 -0800 (PST)

Dear Team,

Thank you for reaching out to us.

Kindly note that the order has been delivered to the customer as shown in the system. If the customer is still insisting on the fact the he didn't receive the order, please reship the requested items to us in order to deliver them or please contact our finance team to endorse a compensation in your bank account

Best regards,

Yazan Alkhateeb

Customer Care

M: 800 SHIPA

www.shipa.com

From: CST000000006 Shipa Customer Customer

Sent: 4/1/2020 2:25 PM GMT+02:00

To: [email-masked]; [email-masked]

Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]

Subject: RE: Customer did not receive the order while it shows delivered

Hi Team,

Please check after sharing POD, customer still not satisfied and claiming shipment not delivered.

Please investigate and share the final outcome.

Regards

Imran

From: Urvika Chaudhary <[email-masked]>

Sent: Friday, January 3, 2020 11:46 AM

To: Escalations Dxbteam <[email-masked]>

Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Joshi <[email-masked]>

Subject: Fwd: Customer did not receive the order while it shows delivered

External email sender, please take precaution.

Hi Team

Please look into the below case.

The customer has been claiming that he has not received the order. However, Shipa is claiming that the order has been delivered. They also provided proof of delivery.

Kindly assist.

Urvika Chaudhary

Training Manager

Cherry E-Commerce Services Pvt. Ltd.

[email-masked]

www.livesalesman.com

From: "Mohammad Shafeeque" <[email-masked]>

To: "Seeta Seeta" <[email-masked]>

Cc: "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>

Sent: Friday, January 3, 2020 10:52:58 AM

Subject: Customer did not receive the order while it shows delivered

Hi Seeta ,

With reference to Ticket No: 340449 the order no: 6454426537 customer says he did not receive the order but as per courier it is delivered they provided POD as well.

KIndly assist us.

Regards

Shafeeque

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