Subject: RE: Process the cancellation/[Still Ready_To_Shipped]
From: Manjit Gurung <[email-masked]>
To: Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, oasiscentershj sm <[email-masked]>, cp oasissharjah <[email-masked]>
Cc: Hamza Hafeez <[email-masked]>, Escalations Dxbteam <[email-masked]>, Abhishek Sisodia <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 6 Jan 2020 02:57:44 +0000

Hi Jessie,

Please find the below email Id details.

Shoemart : [email-masked]<mailto:[email-masked]>
Phone No : 0588749565

CP : [email-masked]<mailto:[email-masked]>

Thanks & Regards,

Manjit Gurung
Supervisor – Jebel Ali Warehouse

[SHOEMART logo (002)]
Landmark Group, Jebel Ali Ind. Area-1, Dubai, UAE.
Mob:+971 553322054 Tel:+971<tel:+971> 4 8093526
Email: [email-masked]<mailto:[email-masked]>
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>

From: Jessie Caparas
Sent: Sunday, January 05, 2020 4:30 PM
To: Seeta Seeta <[email-masked]>; Manjit Gurung <[email-masked]>
Cc: Hamza Hafeez <[email-masked]>; Escalations Dxbteam <[email-masked]>; Abhishek Sisodia <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: RE: Process the cancellation/[Still Ready_To_Shipped]
Importance: High

Hi @Manjit Gurung<mailto:[email-masked]>

We can’t get a hold of Shoemart in Oasis Mall.

Can you please share the contact number and or email address?

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 4, 2020 3:47 PM
To: Manjit Gurung <[email-masked]<mailto:[email-masked]>>
Cc: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Subject: Process the cancellation/[Still Ready_To_Shipped]
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number: 9761402996, customer placed the order on Nov 21, 2019 but till now the status is READY_TO_SHIPPED. Now customer wanted to cancel the order.

So we request you to cancel the order from your end and process the refund.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 4, 2020 2:20:56 PM
Subject: Process the cancellation/[Still Ready_To_Shipped]

Hi Team,

This case has been escalated many times but could not be resolved due to response from any escalation team. Order ID 9761402996 has been delayed a lot and customer is demanding for cancellation.

Problem Statement: Process the cancellation/[Still Ready_To_Shipped]

Order Date : Nov 21, 2019
Order ID: 9761402996
Tracking ID: 976140299610020001

Assistance Required: Need urgent refund/ Process the Cancellation.

Issue Description : Kindly cancel the order and process refund for 9761402996.As shipment is not yet dispatched and is in READY_TO_SHIPPED status so we are not getting option for cancellation.

Issue URL : https://landmarkgroupservice.freshdesk.com/a/tickets/275944

Thanks,
Abhishek Sisodia

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