Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 05 Jan 2020 20:03:44 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           03:36 PM, 29th Dec                     User                    Regarding this Courier Tracking #  FC1226000527, I just notice this courier is delaying m,y order. What Happen?           03:37 PM, 29th Dec                     User                    Since yesterday I just kept receiving notification that they have missed the delivery           03:38 PM, 29th Dec                     User                    This is really not acceptable, I need my parcel in urgent basis.           03:39 PM, 29th Dec                   Shakeeb                   Hi, Thank you for contacting us. How may I help you?           03:42 PM, 29th Dec                     User                    Regarding this Courier Tracking #
FC1226000527, I just notice this courier is delaying m,y order. What Happen?
Since yesterday I just kept receiving notification that they have missed the delivery
This is really not acceptable, I need my parcel in urgent basis.           03:42 PM, 29th Dec                   Shakeeb                   We apologise dear for the inconvenience you have faced           03:43 PM, 29th Dec                   Shakeeb                   we are gonna contact the courier partner on your behalf           03:43 PM, 29th Dec                   Shakeeb                   to expedite the process           03:43 PM, 29th Dec                     User                    please, because it keeps delaying           03:44 PM, 29th Dec                     User                    Im not satisfied with your courier partner .           03:45 PM, 29th Dec                   Shakeeb                   We apologise on their behalf           03:49 PM, 29th Dec                   Shakeeb                   an action will be taken immediately           03:49 PM, 29th Dec                   Shakeeb                   feel free to contact us for any further assistance           03:52 PM,
  29th Dec                   Shakeeb                   Have a nice day           03:52 PM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/375307