Subject: RE: Missing Items
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 5 Jan 2020 13:06:52 +0000

Hi Apoorv,

Get the approval from the concept head for the missing items.

From: Apoorv Joshi <[email-masked]>
Sent: Friday, January 3, 2020 3:54 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Missing Items

External email sender, please take precaution.
Hi Team,

With reference to the order number: 7662327098
Store ID: Centrepoint - 21018, Bahrain City Centre
Ticket ID: 309358

Customer placed this order on Nov 26, 2019 and is showing pickup completed on Nov 30, 2019. Customer placed an order for a total of 19 items out of which 12 items were not delivered. Consignment shows all the items were delivered to the store. Missing items are as follows:
153959630 - Juniors water gun - 2 QTY - BHD 2.40
158063279 - Juniors baby walkman - 3 QTY - BHD 5.10
160870651 - printed sleep dress with long sleeve - 1 QTY - BHD 8
160540220 - Kocostar banana slice mask sheet - 1 QTY  -BHD 2
161667289 - printed zipper bag, 2 pockets - 1 QTY - BHD 0.50
160770566 - Tisserand total de stress roller ball - 4 QTY - BHD 12.80

This was escalated as per the matrix multiple times however, we have received no response in over a month. Kindly look into this and advise.

Thank you for your help!

Regards,
Apoorv
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