Subject: RE: Bank Transfer
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Rehan Khan <[email-masked]>, Seeta Seeta <[email-masked]>, Harish Thakor <[email-masked]>, Lessin Kumar <[email-masked]>
Date: Sun, 5 Jan 2020 12:53:13 +0000

Hi malik,

The refund for the below request is been processed.

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1407

From: Malik Ismail <[email-masked]>
Sent: Sunday, January 05, 2020 3:27 PM
To: Seeta Seeta <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]>; Lessin Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Urvika Chaudhary <[email-masked]>; Rehan Khan <[email-masked]>
Subject: RE: Bank Transfer
Importance: High

Dears ,

Please update status for refund for order 8360148859.

Need refund to be process to customer’s KNET account KWD 17.06

Regards,
Malik Ismail
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 5, 2020 4:22 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>
Subject: Bank Transfer
Importance: High

External email sender, please take precaution.
Hi Malik,

Can you please update us on below case as customer is still chasing us for his refund.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 19, 2019 11:15:27 AM
Subject: RE: Bank Transfer

Hi Apoorv,

All KNET refund cases will be done by next Sunday.

Regards,
Malik Ismail
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 18, 2019 10:17 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Lessin Kumar <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer

External email sender, please take precaution.
Hi Team,

Any updates on this case?

Thank you for your help!

Regards,
Apoorv
________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Lessin Kumar" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 10 December, 2019 13:14:25
Subject: RE: Bank Transfer

@Lessin Kumar<mailto:[email-masked]%3e> @Harish Thakor<mailto:[email-masked]%3e>

Please process refund of KWD 17.06 to customer’s KNET account as amount already removed from his online account.

Order 8360148859

Kind Regards,
Malik Ismail
From: Apoorv Joshi [mailto:[email-masked]]
Sent: Sunday, December 08, 2019 2:11 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer

External email sender, please take precaution.
Hi Team,

Please update.

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 5 December, 2019 18:52:42
Subject: Bank Transfer

Hi Team,

With reference to the Ticket ID: 283382
Order number: 8360148859

Customer reported via chat that he has already returned his items but he does not want to be forced to shop with us again and he does not want refund in My Credits. We raised a Jira to cancel the My Credits under REL-74129, they have now confirmed cancellation of My Credits from his account. Customer paid for this order via KNET. Please assist with the Bank Transfer for this customer.

Thank you for your help!

Regards,
Apoorv

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com