Subject: RE: Late shipping
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 5 Jan 2020 12:49:35 +0000

Hi Apoorv,

Add it in the cancellation sheet instead and get it cancelled.

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, January 4, 2020 5:26 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Late shipping

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6452267683

Order placed on Nov 14, 2019 and there are no consignment details yet. We have emailed WH as per the matrix multiple times to confirm if this will ship or not however, we have received no response on the same.

Kindly look into this and assist.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ahmad Daher" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 3, 2020 9:58:14 PM
Subject: Late shipping

Hi team

Ticket 361736

I have escalated it to WH but there is no response, kindly check and revert

ticket #361736

Hi team
Reminder
Problem Statement: Late Shipping
Order Date : 19-Nov-2019
Order ID: 6452267683
Tracking ID: (No consignment )
Assistance Required: Need Urgent Delivery
Issue Description: Customer placed order on 19-Nov-2019 and till now he/she has not received the order. As per the hybris the there is no consignment yet.
Customer is chasing us for her order so we request you to expedite the delivery date

Regards,
Ahmad

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