Subject: RE: Fetchr Support \ Ticket #1687402 Updated \ FW: Order Not Delivered
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Bsu Wml <[email-masked]>, Sachin Maheshwari <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 5 Jan 2020 12:45:50 +0000

@Bsu Wml<mailto:[email-masked]>

Please confirm whether this was shipped or not.

Looping @Sachin Maheshwari<mailto:[email-masked]>

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, January 5, 2020 3:28 AM
To: Jessie Caparas <[email-masked]>; Bsu Wml <[email-masked]>
Cc: Mohd Imran <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Fetchr Support \ Ticket #1687402 Updated \ FW: Order Not Delivered

External email sender, please take precaution.
Hi Team,

Any update on the below case? Customer is still chasing for his order.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Bsu Wml" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 4, 2020 1:22:35 AM
Subject: Re: Fetchr Support \ Ticket #1687402 Updated \ FW: Order Not Delivered

Hi Team,

Any updates on the below case? Thank you for your help!

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Bsu Wml" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 29, 2019 12:39:10 PM
Subject: RE: Fetchr Support \ Ticket #1687402 Updated \ FW: Order Not Delivered

@Bsu Wml<mailto:[email-masked]> did we ship this order to Fetchr?

Order ID 9759431254
Tracking ID 34144124941827

This has been pending since November 5!

Kindly check and update us.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 29, 2019 2:12 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Fetchr Support \ Ticket #1687402 Updated \ FW: Order Not Delivered

External email sender, please take precaution.
Hi Team,

Any updates on the below case? Fetchr has confirmed they did not receive this order physically yet.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ahmed Desouky" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 21, 2019 2:13:56 PM
Subject: Re: Fetchr Support \ Ticket #1687402 Updated \ FW: Order Not Delivered

Hi Imran,

       After wishing you a good day,

Kindly be noted that the mentioned order is still "In transit" please make sure to handover the shipment to Fetchr the soonest to allow us to deliver it, as the shipment is "physically" not with Fetchr yet.

[Image removed by sender.]

If you have any inquiries please don't hesitate to contact us.
​
Thank you.

Check your ticket status at: https://fetchrsupport.freshdesk.com/public/tickets/1124d50fd6b9e40706813135f20f6417f73e3e21f49f57ae10895ba40418870c

[Image removed by sender.]

Ahmed Desouky  Client Support Coordinator
Phone: +97148018125  Website: www.fetchr.us<http://www.fetchr.us/>
[Image removed by sender.]<https://itunes.apple.com/ae/app/fetchr-package-pickup-payments/id970996178?mt=8>[Image removed by sender.]<https://play.google.com/store/apps/details?id=com.fetchr.customerapp&hl=en>[Image removed by sender.]<https://www.facebook.com/fetchr.shiphappy/?fref=ts>[Image removed by sender.]<https://www.instagram.com/fetchr/?hl=en>[Image removed by sender.]<https://www.linkedin.com/company/fetchr>[Image removed by sender.]<https://twitter.com/fetchr>

On Sat, Dec 21 at 12:33 PM , Mohd Imran <[email-masked]<mailto:[email-masked]>> wrote:
Hi @Maged Gaber<mailto:[email-masked]>,

Please confirm the current status of shipment and arrange the delivery on priority.

Regards
Imran

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 21, 2019 3:36 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order Not Delivered

External email sender, please take precaution.
Hi Team,

Any updates on the below case?

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 9 December, 2019 02:46:29
Subject: Order Not Delivered

Hi Team,

With reference to the order number: 9759431254
Ticket ID: 253603
AWB: 34144124941827

Order was placed on Nov 5, 2019 and the status is showing shipped. Fetchr confirmed not receiving this order and we have emailed WH to confirm if they handed over the items however, we have received no response on the same. Since this case is almost a month old, please help us close this case.

Thank you for your help!

Regards,
Apoorv

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com