Subject: RE: late shipping
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 5 Jan 2020 12:11:14 +0000

Hi Shakeeb,

If the missing item is less than SAR 100, go ahead with the refund.

Create an RMA and raise a JIRA ticket.

Include the blanket approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, January 4, 2020 6:18 PM
To: Raghu Pillai <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Sagaya Suresh Kumar <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Escalations Dxbteam <[email-masked]>; Algaili Ahmed <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Fwd: late shipping

External email sender, please take precaution.
Hi Team,

Kindly assist with the following concern.

Regards
Shakeeb

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 4 January, 2020 06:49:26
Subject: REFUND PROCESSING

Hi Team,

Kindly follow up with concerned team to initiate a cancellation and a refund for the following case which has been updated on the cancellation sheet twice:

​Hi Team,

Problem Statement: (Missing items)

Order Date : Sep 17,2019
Order ID: 6445553375
Tracking ID: 45036688476
Assistance Required: Need missing item
Issue Description: Customer placed order for 7 items but as per the customer he/she has only received 6 items, Under the consignment details we can see that 6 items has been shipped/Delivered from our side.
Customer history: 1 ITEMS OUT OF 7 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.
The missing item is 1-160920648 - - Full Briefs with Elasticised Waistband - Set of 5 the cost of the item is SAR:25.

Regards,
Algaily

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