Subject: RE: Refund Not Processed
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 5 Jan 2020 11:25:49 +0000

Hi Shakeeb,

Please get the approval from the concept head and attach the tracking records as proof of return.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, January 4, 2020 3:17 PM
To: Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Subject: Fwd: Refund Not Processed

External email sender, please take precaution.
Hi Team,

Kindly assist with the following concern.

Regards
Shakeeb

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 3 January, 2020 20:05:26
Subject: Refund Not Processed

Hi Team,

Problem Statement: Refund Not Processed

Order Date : 20 Dec 2019

Order ID: 6457588443

Return Tracking ID: 34147816258665

Assistance Required: Process the refund as soon as possible.

Issue Description: Customer raised a return request for 21 items and as per customer he handed over all 21 items to the courier team and as per the tracking details it has been delivered to the warehouse on 29 Dec 2019 but according to the hybris the refund has been not processed yet, So we request you to check under RMA 23137502​ and process the refund as soon as possible.

Already escalated twice.

Request you to look into this and do the needful.

Regards,
Abhishek Borgaonkar

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com