Subject: RE: Refund
From: Hamza Hafeez <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 5 Jan 2020 11:16:15 +0000

Hi Jessie,

Please proceed with the refund.

Regards,
Hamza Hafeez
Customer Support / e-Commerce Executive

[SHOEMART LOGO-ENG]
Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates
Tel: +971 4 517-3209   Mobile: +971 50 483 9600
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>
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From: Jessie Caparas <[email-masked]>
Sent: Sunday, January 05, 2020 3:15 PM
To: Shakeeb Arsalan <[email-masked]>; Hamza Hafeez <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund
Importance: High

Hi Hamza,

For order ID 6455391263, we have only received 1 returned item instead of 3. The customer has been chasing us to get the full refund.

The item that needs to be refunded is item ID 161596140 (2) worth SAR 20. Please advise if we can go ahead refund.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 5, 2020 2:08 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund
Importance: High

Hi Shakeeb,

Create an RMA for item ID 161596140 – this is the item received in the WH.

Please raise a JIRA to let them process the RMA and include this screenshot as a proof.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 2, 2020 8:06 PM
To: Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Cc: Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund

External email sender, please take precaution.
Hi Team

Problem Statement: Refund

Order Date : Nov 23, 2019

Order ID: ​6455391263
Tracking ID : S000321176670
Order Total Price : SAR106.10
Return Tracking ID: ​45056982051;L1582C8
RMA : ​23109472

Issue Description : Customer got wrong order(Check the attachments customer sent), he has returned the order with aramex and as per aramex order has been returned to WH, Kindly check and advise (Customer is asking for the refund) if you have received the returned request Kindly initiate the refund, or provide us approval so we can refund the customer.

Customer is with us since Feb 2019 and it is his forth order, it is the first time his reporting for wrong order.
Regards,
Shakeeb
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