Subject: RE: Need Urgent Delivery To The Store
From: Jessie Caparas <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Escalations Dxbteam <[email-masked]>, Splash Al-Qiyadah <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Joshi <[email-masked]>
Date: Sun, 5 Jan 2020 09:12:03 +0000

@Splash Al-Qiyadah<mailto:[email-masked]>

Can you please check both orders if they have reached the store?

9764840221
9765100196

From: Urvika Chaudhary <[email-masked]>
Sent: Friday, January 3, 2020 11:00 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Joshi <[email-masked]>
Subject: Fwd: Need Urgent Delivery To The Store

External email sender, please take precaution.
Hi Team,

Please look into the below case. The customer has been chasing us for both his orders.

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]<mailto:[email-masked]>
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 3, 2020 12:03:45 PM
Subject: Need Urgent Delivery To The Store

Hi Team,

This case has been escalated many times but could not be resolved after so many conversations too. Order ID 9764840221 has reached store but no confirmation mail/SMS and order ID 9765100196 has no update.

Problem Statement:  Late Shipping

Order Date : 23 Dec 2019
Order ID: 9765100196
Tracking ID: 976510019610030001
Store ID: Splash30134

Order Date : 20 Dec 2019
Order ID: 9764840221
Tracking ID: 976484022110030001
Store ID: Splash30134

Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on 20 Dec & 23 Dec respectively and till now he has not received the order. As per the hybris for both the order status is ready to be shipped.

The customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2019.

Issue URL : https://landmarkgroupservice.freshdesk.com/a/tickets/371333

Regards,
Abhishek Sisodia

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