Subject: RE: WWD Return Issue - DED Case
From: Babyshop Home Delivery <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Babyshop <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Sachin Maheshwari <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Sameer Koothalikutty <[email-masked]>
Date: Sun, 5 Jan 2020 08:48:22 +0000

Dear Team

Please be informed that yesterday on 04-01-2020 our team has again attempt to collect the item from customer house but as per our team customer is already out of country & return collection was not done.

Regards,
Home Delivry Team
DWC   0543097510

From: Apoorv Joshi
Sent: Saturday, January 04, 2020 9:14 PM
To: Babyshop Home Delivery <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Sachin Maheshwari <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: WWD Return Issue - DED Case

External email sender, please take precaution.
Hi Team,

Thank you for confirming.

Please do let us know once this has been successfully collected. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Babyshop Home Delivery" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 4, 2020 8:52:06 AM
Subject: RE: WWD Return Issue - DED Case

Dear Mr. Apoorv

Please note that our team has attempt to collect the return item from customer house on:-03-01-2020 but customer has postponed the collection date for today 04-01-2020.
So we have again re-schedule for today for return collection.

Regards,
Home Delivry Team
DWC   0543097510

From: Apoorv Joshi
Sent: Saturday, January 04, 2020 4:28 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD Return Issue - DED Case

External email sender, please take precaution.
Hi Team,

Please update regarding the below case. Has the collection been attempted with the customer?

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Babyshop Home Delivery" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 2, 2020 1:25:17 PM
Subject: RE: WWD Return Issue - DED Case

@Babyshop Home Delivery<mailto:[email-masked]>

Please collect order ID 9759454631.

@Apoorv Joshi<mailto:[email-masked]> please cancel the collection for Aramex. Inform Aramex not to collect this item.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 2, 2020 4:15 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: WWD Return Issue - DED Case

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9759454631
Ticket ID: 253699
Item ID: 161543639 - - Joie Stages Baby Car Seat

Customer ordered 161543639 - - Joie Stages Baby Car Seat on Nov 5, 2019 which was delivered on Nov 9, 2019. Customer is reporting that this item is mis sold to her and is advertised as an Isofix on our website. The same was escalated to WH/Sachin for further assistance and were told that this is not advertised as Isofix. This was conveyed to the customer as well and we pushed her back for the return. However, as we can check now the customer has created a return request from her account and Aramex is assigned as the courier. This is a WWD item so a courier should not be assigned, customer should not be able to create return either. Also, customer is threatening for DED.

Please look into this and advise. Thank you.

Regards,
Apoorv
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com