Subject: Store complaint
From: Seeta Seeta <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, jessie caparas <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 4 Jan 2020 23:04:45 -0700 (MST)

Dear Sachin. 

Thank you so much for your revert. However, the agent has been already escalated the case on 7 Dec but we didn't received any revert and several follow ups has been done for same. Attaching the email trails for the reference. 

So we request you to help us to close the case. 

Thank you for your time! 

Thanks & Regards, 
Seeta Kunwar 

From: "Sachin Maheshwari" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "jessie caparas" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Sunday, January 5, 2020 10:34:38 AM 
Subject: RE: Store complaint 

I am not able to understand as why CS was waiting for One Whole Month to share the escalation received for a store complaint or I am missing something here. 

Regards 

Sachin 

04-5175412 

From: Apoorv Joshi <[email-masked]> 
Sent: Sunday, January 5, 2020 5:09 AM 
To: Sachin Maheshwari <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Store complaint 

External email sender, please take precaution. 

Hi Sachin, 

Customer is complaining that she purchased a Single Swing breastfeeding pumps (Medela) from the Babyshop Al Muwaiji, Al Ain Branch and within 3 months of use it stopped working. Customer took this item back to the same store with all the accessories that came with it and asked for an exchange but the store staff refused to help with exchange or any alternative solution to the customer. As a result she had to purchase a brand new machine instead - Harmony pump and submitted the Medela Pump for repair. 

Customer's complaint is against the Store receptionist - Nidalyn and assistant store incharge - Lalit. She is reporting that Nidalyn was very rude to her and when she turned to Lalit for help and mentioned that she is only looking for help here, instead of helping her he told her that "Should I bring a married man to help you now", once the customer mentioned you can only understand the urgency of this matter once you are married. 

Customer reported this on Dec 5, 2019 and the same was escalated on the same date. 

Customer's Name: Nour 

Customer's Contact Number: +971505231999 

Branch Name: babyshop, Al Muwaiji, Al Ain 

Staff against whom the complaint is: Lalit and Nidalyn 

Please look into this and help us forward this to the concerned team. Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "sachin maheshwari" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 4, 2020 5:38:52 AM 
Subject: Store complaint 

Hi Sachin, 

Customer is complaining that she purchased a Single Swing breastfeeding pumps (Medela) from the Babyshop Al Muwaiji, Al Ain Branch and within 3 months of use it stopped working. Customer took this item back to the same store with all the accessories that came with it and asked for an exchange but the store staff refused to help with exchange or any alternative solution to the customer. As a result she had to purchase a brand new machine instead - Harmony pump and submitted the Medela Pump for repair. 

Customer's complaint is against the Store receptionist - Nidalyn and assistant store incharge - Lalit. She is reporting that Nidalyn was very rude to her and when she turned to Lalit for help and mentioned that she is only looking for help here, instead of helping her he told her that "Should I bring a married man to help you now", once the customer mentioned you can only understand the urgency of this matter once you are married. 

Customer reported this on Dec 5, 2019 and the same was escalated on the same date. 

Customer's Name: Nour 

Customer's Contact Number: +971505231999 

Branch Name: babyshop, Al Muwaiji, Al Ain 

Staff against whom the complaint is: Lalit and Nidalyn 

Please look into this and help us forward this to the concerned team. Thank you for your help! 

Regards, 

Apoorv 

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