Subject: Store complaint
From: Apoorv Joshi <[email-masked]>
To: sachin maheshwari <[email-masked]>, escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 4 Jan 2020 18:09:14 -0700 (MST)

Hi Sachin, 

Customer is complaining that she purchased a Single Swing breastfeeding pumps (Medela) from the Babyshop Al Muwaiji, Al Ain Branch and within 3 months of use it stopped working. Customer took this item back to the same store with all the accessories that came with it and asked for an exchange but the store staff refused to help with exchange or any alternative solution to the customer. As a result she had to purchase a brand new machine instead - Harmony pump and submitted the Medela Pump for repair. 

Customer's complaint is against the Store receptionist - Nidalyn and assistant store incharge - Lalit. She is reporting that Nidalyn was very rude to her and when she turned to Lalit for help and mentioned that she is only looking for help here, instead of helping her he told her that "Should I bring a married man to help you now", once the customer mentioned you can only understand the urgency of this matter once you are married. 

Customer reported this on Dec 5, 2019 and the same was escalated on the same date. 

Customer's Name: Nour 
Customer's Contact Number: +971505231999 
Branch Name: babyshop, Al Muwaiji, Al Ain 
Staff against whom the complaint is: Lalit and Nidalyn 

Please look into this and help us forward this to the concerned team. Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "sachin maheshwari" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, January 4, 2020 5:38:52 AM 
Subject: Store complaint 

Hi Sachin, 

Customer is complaining that she purchased a Single Swing breastfeeding pumps (Medela) from the Babyshop Al Muwaiji, Al Ain Branch and within 3 months of use it stopped working. Customer took this item back to the same store with all the accessories that came with it and asked for an exchange but the store staff refused to help with exchange or any alternative solution to the customer. As a result she had to purchase a brand new machine instead - Harmony pump and submitted the Medela Pump for repair. 

Customer's complaint is against the Store receptionist - Nidalyn and assistant store incharge - Lalit. She is reporting that Nidalyn was very rude to her and when she turned to Lalit for help and mentioned that she is only looking for help here, instead of helping her he told her that "Should I bring a married man to help you now", once the customer mentioned you can only understand the urgency of this matter once you are married. 

Customer reported this on Dec 5, 2019 and the same was escalated on the same date. 

Customer's Name: Nour 
Customer's Contact Number: +971505231999 
Branch Name: babyshop, Al Muwaiji, Al Ain 
Staff against whom the complaint is: Lalit and Nidalyn 

Please look into this and help us forward this to the concerned team. Thank you for your help! 

Regards, 
Apoorv