Subject: Re: Shortbanking Issue C&C order 6452489597
From: Apoorv Joshi <[email-masked]>
To: Manager Albaha <[email-masked]>
Cc: malik ismail <[email-masked]>, centrepoint thumama <[email-masked]>, Qazi Mohammed <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Shinil James <[email-masked]>, SayedAhmed <[email-masked]>, AzarudeenSathakathullah <[email-masked]>, Commoncoordinator Abha <[email-masked]>, Albaha Centrepoint <alb
Date: Sat, 4 Jan 2020 11:35:59 -0700 (MST)

Dear Sunil, 

Once the deposit is done, can the customer collect from CP Thumama after that? 

Please advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Manager Albaha" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "malik ismail" <[email-masked]>, "centrepoint thumama" <[email-masked]> 
Cc: "Qazi Mohammed" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shinil James" <[email-masked]>, "SayedAhmed" <[email-masked]>, "AzarudeenSathakathullah" <[email-masked]>, "Commoncoordinator Abha" <[email-masked]>, "Albaha Centrepoint" <[email-masked]>, "manager thumama" <[email-masked]>, "Mohammed Ijazuddeen" <[email-masked]> 
Sent: Saturday, January 4, 2020 11:58:09 PM 
Subject: RE: Shortbanking Issue C&C order 6452489597 

Dear Apoorv, 

Then will deposit Sr.70/- to company account tonight itself. 

Sunil Gharti 

Cp Albaha 

Mob:0537736106 

IP: 7306 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, January 04, 2020 08:10 م 
To: Manager Albaha <[email-masked]>; Malik Ismail <[email-masked]>; Centrepoint Thumama <[email-masked]> 
Cc: Qazi Mohammed <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shinil James <[email-masked]>; SayedAhmed <[email-masked]>; AzarudeenSathakathullah <[email-masked]>; Commoncoordinator Abha <[email-masked]>; Albaha Centrepoint <[email-masked]>; Manager Thumama <[email-masked]> 
Subject: Shortbanking Issue 

External email sender, please take precaution. 

Dear Malik/Sunil, 

Customer is in a different location and that is the reason why he was unable to pickup this order. We were advised to ask the customer his nearby store for short banking to be arranged. Customer can not collect cash from Albaha. This needs to be collected from CP Thumama. Please arrange for Short banking in that location. Customer's contact number is +966555802034. 

Customer is also approaching CP Thumama again and again for short banking. 

Attaching the case history again as screenshots. Kindly advise. Thank you. 

Regards, 

Apoorv 

From: "Manager Albaha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Qazi Mohammed" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shinil James" < [ mailto:[email-masked] | [email-masked] ] >, "SayedAhmed" < [ mailto:[email-masked] | [email-masked] ] >, "AzarudeenSathakathullah" < [ mailto:[email-masked] | [email-masked] ] >, "Commoncoordinator Abha" < [ mailto:[email-masked] | [email-masked] ] >, "Albaha Centrepoint" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 4, 2020 1:59:31 PM 
Subject: RE: Shortbanking Issue 

Dear Mr.Malik, 

Customer didn’t collect cash from store yet kindly advise to him visit and collect his refund amount Sr.70/- or share his contact number will call him. 

Sunil Gharti 

Cp Albaha 

Mob:0537736106 

IP: 7306 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 04, 2020 10:32 ص 
To: Manager Albaha < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shinil James < [ mailto:[email-masked] | [email-masked] ] >; SayedAhmed < [ mailto:[email-masked] | [email-masked] ] >; AzarudeenSathakathullah < [ mailto:[email-masked] | [email-masked] ] >; Commoncoordinator Abha < [ mailto:[email-masked] | [email-masked] ] >; Albaha Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Shortbanking Issue 
Importance: High 

Hi Sunil, 

Please confirm if customer collected his cash refund for this C&C order 6452489597 and share POD. 

As per system RTS done as cash refund. 

Its COC case need to be close urgently. 

Regards, 

Malik Ismail 

From: Manager Albaha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 4, 2020 11:12 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shinil James < [ mailto:[email-masked] | [email-masked] ] >; SayedAhmed < [ mailto:[email-masked] | [email-masked] ] >; AzarudeenSathakathullah < [ mailto:[email-masked] | [email-masked] ] >; Commoncoordinator Abha < [ mailto:[email-masked] | [email-masked] ] >; Albaha Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Shortbanking Issue 

Dear team, 

Pls share clear transaction details on below CnC order issue. 

Sunil Gharti 

Cp Albaha 

Mob:0537736106 

IP: 7306 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 04, 2020 07:13 ص 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manager Albaha < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Shortbanking Issue 

Hi [ mailto:[email-masked] | 
@Manager Albaha ] , 

As per system RTS is done as cash refund for C&C order 6452489597. 

Please confirm. 

Regards, 

Malik Ismail 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 4, 2020 5:20 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Shortbanking Issue 

External email sender, please take precaution. 

Hi Malik, 

With reference to the order number: 6452489597 

Ticket ID: 310608 

Customer selected a different location in this click and collect order and was unable to pick up this order. We were advised that Shortbanking will be arranged for this order. 

Since this has not been arranged yet, customer is approaching the store directly. Please find attached screenshot for the store where shortbanking needs to be arranged. 

Kindly do the needful on priority and help us close this case. Thank you for your help! 

Regards, 

Apoorv 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com