Subject: RE: Wrong delivery
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked]
Date: Sat, 4 Jan 2020 04:59:42 -0800 (PST)

Dear all,

The order was delivered to a customer with ID number of 1054321051. The POD was shared on the 28th of December. In case the customer still insists he/she didn't receive the order, kindly, place a new order and we will proceed with it.

Best regards,

Omran Al Shishani

Customer Care

M: 800 SHIPA

www.shipa.com

From: Jessie, Caparas

Sent: 2/1/2020 12:33 PM GMT+04:00

To: [email-masked]; [email-masked]; [email-masked]; [email-masked]

Cc: [email-masked]; [email-masked]

Subject: RE: Wrong delivery

Looping @[email-masked]

We are not getting a reply on the below case.

Please help us asap.

From: Apoorv Joshi <[email-masked]>

Sent: Wednesday, January 1, 2020 10:50 PM

To: Escalations Dxbteam <[email-masked]>

Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>

Subject: Wrong delivery

External email sender, please take precaution.

Hi Team,

With reference to the order number: 6454463187

AWB: S000285039431

Ticket ID: 315683

Order showing delivered on Dec 3, 2019 and customer reporting she has not received this order. We escalated to Shipa multiple times requesting the POD however, we are not getting a response. We only received a response once and that also mentioning they will be attempting asap - when we asked them to share a POD. Case is pending since over a month.

Please look into this and advise. Thank you for your help!

Regards,

Apoorv

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