Subject: RE: Need Urgent Delivery To The Store
From: Mohd Imran <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Joshi <[email-masked]>
Date: Sat, 4 Jan 2020 12:27:58 +0000

Hi Urvika,

Please refer attached email.

Regards
Imran

From: Urvika Chaudhary <[email-masked]>
Sent: Friday, January 3, 2020 11:00 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Joshi <[email-masked]>
Subject: Fwd: Need Urgent Delivery To The Store

External email sender, please take precaution.
Hi Team,

Please look into the below case. The customer has been chasing us for both his orders.

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]<mailto:[email-masked]>
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 3, 2020 12:03:45 PM
Subject: Need Urgent Delivery To The Store

Hi Team,

This case has been escalated many times but could not be resolved after so many conversations too. Order ID 9764840221 has reached store but no confirmation mail/SMS and order ID 9765100196 has no update.

Problem Statement:  Late Shipping

Order Date : 23 Dec 2019
Order ID: 9765100196
Tracking ID: 976510019610030001
Store ID: Splash30134

Order Date : 20 Dec 2019
Order ID: 9764840221
Tracking ID: 976484022110030001
Store ID: Splash30134

Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on 20 Dec & 23 Dec respectively and till now he has not received the order. As per the hybris for both the order status is ready to be shipped.

The customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2019.

Issue URL : https://landmarkgroupservice.freshdesk.com/a/tickets/371333

Regards,
Abhishek Sisodia

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#371333] - Click & Collect
From: Aji Chacko <[email-masked]>
To: Varun Sharma <[email-masked]>, Splash <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "Anwar P. Panery" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Leizel Sanchez <[email-masked]>, Splash Splashrdcecom <[email-masked]>
Date: Thu, 2 Jan 2020 07:59:11 +0000

Dear Varun,

Team already replied in the mail..

Regards

Aji

From: Varun Sharma
Sent: Thursday, January 02, 2020 11:53 AM
To: Splash <[email-masked]>; Aji Chacko <[email-masked]>
Cc: [email-masked]; Anwar P. Panery <[email-masked]>; Escalations Dxbteam <[email-masked]>; Leizel Sanchez <[email-masked]>; Splash Splashrdcecom <[email-masked]>
Subject: RE: [#371333] - Click & Collect

Adding @Aji Chacko<mailto:[email-masked]> to help get status for this.

Best

Varun

From: Splash <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 02, 2020 11:51 AM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Leizel Sanchez <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#371333] - Click & Collect

External email sender, please take precaution.
Problem Statement:  Late Shipping
Order Date : 20 Dec 2019 & 23 Dec 2019
Order ID: 9764840221 & 9765100196
Tracking ID: 976484022110030001 & 976510019610030001
Store ID: Splash30134
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on 20 Dec & 23 Dec respectively and till now he has not received the order. As per the hybris the order status is ready to be shipped.

Customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2019.

Regards,
Abhishek
On Thu, 2 Jan at 3:56 AM , Splash <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Problem Statement:  Late Shipping
Order Date : 20 Dec 2019 & 23 Dec 2019
Order ID: 9764840221 & 9765100196
Tracking ID: 976484022110030001 & 976510019610030001
Store ID: Splash30134
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on 20 Dec & 23 Dec respectively and till now he has not received the order. As per the hybris the order status is ready to be shipped.

Customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2019.

Regards,
Nikhil.

371333:1125156

Subject: RE: [#371333] - Click & Collect
From: Splash Splashrdcecom <[email-masked]>
To: Varun Sharma <[email-masked]>, Splash <[email-masked]>, Aji Chacko <[email-masked]>
Cc: "Anwar P. Panery" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Leizel Sanchez <[email-masked]>, Reggie Jardin <[email-masked]>
Date: Thu, 2 Jan 2020 05:51:33 +0000

Dear Varun sir,

Please find the attach delivery note. So We have already sent to SP> QUS store,

Thank you and best regards

GOBINDA KHATRI

Splash E-com

  Dubai, UAE

Landline No 04 821 5833

From: Varun Sharma
Sent: Thursday, January 02, 2020 9:32 AM
To: Splash <[email-masked]>; Aji Chacko <[email-masked]>
Cc: [email-masked]; Anwar P. Panery <[email-masked]>; Escalations Dxbteam <[email-masked]>; Leizel Sanchez <[email-masked]>; Splash Splashrdcecom <[email-masked]>
Subject: RE: [#371333] - Click & Collect

Adding @Aji Chacko<mailto:[email-masked]> to revert on this E-Com order status.

From: Splash <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 02, 2020 3:57 AM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Leizel Sanchez <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#371333] - Click & Collect

External email sender, please take precaution.

Hi Team,

Problem Statement:  Late Shipping
Order Date : 20 Dec 2019 & 23 Dec 2019
Order ID: 9764840221 & 9765100196
Tracking ID: 976484022110030001 & 976510019610030001

Store ID: Splash30134
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on 20 Dec & 23 Dec respectively and till now he has not received the order. As per the hybris the order status is ready to be shipped.

Customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2019.

Regards,

Nikhil.

371333:1125156