Subject: RE: Refund not processed
From: Mohd Imran <[email-masked]>
To: Deepak Damodaran <[email-masked]>, Dipesh Regmi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 4 Jan 2020 12:21:37 +0000

Hi Deepak/Dipesh,

Kindly get this refund processed.

Regards
Imran

From: Urvika Chaudhary <[email-masked]>
Sent: Friday, January 3, 2020 12:31 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Joshi <[email-masked]>
Subject: Fwd: Refund not processed

External email sender, please take precaution.
Hi Team,

Please look into the below case and process the refund as the order status shows 'Undelivered' and the customer is chasing his refund.

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]<mailto:[email-masked]>
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 3, 2020 1:31:17 PM
Subject: Refund not processed

Hi Team,

With reference to order number: 9762864809, customer placed the order on 30 Dec, and he did't received the order. Tracking status showing that the order status as Undelivered. Customer is complaining that they didn't received the order, nor the refund.

We have escalated this to third party to process the refund, however there is no response from the team.

Tracking ID: FP1201000299

​Kindly look into this and do the needful.

Regards,
Nitesh

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