Subject: RE: Customer is irated on wrong product (twice)
From: Mohd Imran <[email-masked]>
To: ccwebteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Escalations Dxbteam <[email-masked]>, Joshi <[email-masked]>, Nour Hanayneh <[email-masked]>
Date: Sat, 4 Jan 2020 12:17:13 +0000

Hi Team,

Please arrange a call and assist customer to resolve his concern.

Regards
Imran

From: Urvika Chaudhary <[email-masked]>
Sent: Friday, January 3, 2020 2:15 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Joshi <[email-masked]>
Subject: Fwd: Customer is irated on wrong product (twice)

External email sender, please take precaution.
Hi Team,

Please look into the below case. Could you please arrange a call for this customer as he wants to speak to the supervisor.

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]<mailto:[email-masked]>
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Piyush Mani" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 3, 2020 3:37:42 PM
Subject: Customer is irated on wrong product (twice)

Hi,

With reference to case number: 385059

Order number: 9765816474
Item ID: 161519856
AWB: 201912311945975

The customer is very irate because of the wrong product of Lifestlye.

The customer is complaining that in his previous order (9765679051) he tried to purchase a bag (New Expressions Printed 3-Piece Trolley Backpack Set) which is totally different when he received and he had returned it to the store at the same time.

But this time also he faced the same issue with the same product which he purchased twice.

Customer is saying that he is waiting for the complaint reference and person in charge/ supervisor.

Kindly assist me on this case.

Regards,
Piyush

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