Subject: RE: Refund issue
From: Mohd Imran <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 4 Jan 2020 12:12:49 +0000

Hi,

Please raise JIRA and process refund manually.

Regards
Imran

From: Urvika Chaudhary <[email-masked]>
Sent: Friday, January 3, 2020 4:03 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund issue

External email sender, please take precaution.
Hi Team,

Please look into the below case. The customer is chasing his refund. However, no response has been received from the third party.

Please assist.

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]<mailto:[email-masked]>
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "ahmad daher" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 3, 2020 5:28:39 PM
Subject: Refund issue

Hi team

Ticket number 335764  , we've escalated to concern team but there is no response

Please take a look at ticket #335764
Reminder
Hi Team,

Problem Statement – Refund issue
Order ID – 6451972731
Item ID – 161539541
Order placed on: Nov 18, 2019
RMA 22981026

Assistance Required – Customer has created return request from his end but our courier did not pick up the item  , so he has returned this item (161539541) in store , now refund get stuck, and it's not showing in our system that item has returned in store.

Kindly check on this and update us ASAP.

Regards,
Ahmad

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