Subject: Process the cancellation/[Still Ready_To_Shipped]
From: Seeta Seeta <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], Abhishek Sisodia <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sat, 4 Jan 2020 04:46:45 -0700 (MST)

Hi Team, 

With the reference to order number: 9761402996, customer placed the order on Nov 21, 2019 but till now the status is READY_TO_SHIPPED. Now customer wanted to cancel the order. 

So we request you to cancel the order from your end and process the refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, January 4, 2020 2:20:56 PM 
Subject: Process the cancellation/[Still Ready_To_Shipped] 

Hi Team, 

This case has been escalated many times but could not be resolved due to response from any escalation team. Order ID 9761402996 has been delayed a lot and customer is demanding for cancellation. 

Problem Statement : Process the cancellation/ [Still Ready_To_Shipped] 

Order Date : Nov 21, 2019 
Order ID: 9761402996 
Tracking ID: 976140299610020001 

Assistance Required: Need urgent refund/ Process the Cancellation. 

Issue Description : Kindly cancel the order and process refund for 9761402996 .As shipment is not yet dispatched and is in READY_TO_SHIPPED status so we are not getting option for cancellation. 

Issue URL : [ https://landmarkgroupservice.freshdesk.com/a/tickets/275944 | https://landmarkgroupservice.freshdesk.com/a/tickets/275944 ] 

Thanks, 
Abhishek Sisodia