Subject: RE: Wrong Delivery Issue
From: Mohd Imran <[email-masked]>
To: ShipaDelivery Support <[email-masked]>, Amr Essam <[email-masked]>, Maheen Wahid <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, K Nayan <[email-masked]>
Date: Sat, 4 Jan 2020 10:26:47 +0000

Hi Team Shipa,

Kindly look into the matter, POD shared by your end and Customer's ID card - they both have different ID.

Please get this closed on priority or if unable to deliver help us to mark this as lost.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, January 4, 2020 5:03 AM
To: Mohd Imran <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Wrong Delivery Issue

External email sender, please take precaution.
Hi Imran,

Thank you for your prompt reply.

However, Kindly update if there is any follow up or a resolution in this case. Customer is still chasing for his order. Please find attached the POD shared by Shipa and Customer's ID card - they both have different ID.

Thank you for helping us in closing this case.

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 15, 2019 1:00:51 PM
Subject: RE: Wrong Delivery Issue

Hi Apoorv,

Case already escalated to Shipa.

Please find attached email.

Regards
Imran

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 14, 2019 10:05 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong Delivery Issue

External email sender, please take precaution.
Hi Team,

Any updates on the below case?

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 13 December, 2019 06:51:10
Subject: Wrong Delivery Issue

Hi Team,

With reference to the order number: 6453262146
Ticket ID: 327658

Shipa has shared POD for the delivery in this ticket with the national ID however, again the National Id is different than what customer shared with us and customer is denying he never received this order. Please find attached the POD and national ID shared by the customer.

Value of the order is SAR 201 and it is showing delivered on Nov 29, 2019 on the tracking.

Please advise. Thank you for your help!

Regards,
Apoorv

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com