Subject: Process the cancellation/[Still Ready_To_Shipped]
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 4 Jan 2020 01:50:56 -0700 (MST)

Hi Team, 

This case has been escalated many times but could not be resolved due to response from any escalation team. Order ID 9761402996 has been delayed a lot and customer is demanding for cancellation. 

Problem Statement : Process the cancellation/ [Still Ready_To_Shipped] 

Order Date : Nov 21, 2019 
Order ID: 9761402996 
Tracking ID: 976140299610020001 

Assistance Required: Need urgent refund/ Process the Cancellation. 

Issue Description : Kindly cancel the order and process refund for 9761402996 .As shipment is not yet dispatched and is in READY_TO_SHIPPED status so we are not getting option for cancellation. 

Issue URL : [ https://landmarkgroupservice.freshdesk.com/a/tickets/275944 | https://landmarkgroupservice.freshdesk.com/a/tickets/275944 ] 

Thanks, 
Abhishek Sisodia