Subject: Missing Items - Refund Approval request
From: Apoorv Joshi <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 3 Jan 2020 12:59:14 -0700 (MST)

Hi Sachin, 

With reference to the order number: 6446920097 
AWB: FC10010010007 

A total of 6 items are showing delivered under the above mentioned tracking however, customer has reported that out of those 6 items he did not receive 3 items. The items which are missing in this order are the following: 
160779609 - - Juniors Textured Shawl Wrap - SAR 108 
160862986 - - Chicco Double Soother Holder - SAR 31 
153740993 - - Juniors Long Sleeve Bodysuit - SAR 15 

We have escalated to LMG multiple times to confirm how many items they delivered however, we have received no response on the same. 

Customer reported this to us on Oct 8, 2019 and the above mentioned items are showing delivered on Oct 2, 2019. The same was escalated to LMG on the same date. Customer has no similar or previous complaints with us. He has a total of 2 completed orders with us and shopping with us since only September 2019. The value of completed orders is SAR 858. 

Please advise if a refund for these missing items can be approved. 

The case is pending since 2 months. Please look into this and help us close this case. 

Thank you for your help! 

Regards, 
Apoorv