Subject: Missing Item - Refund approval request
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 3 Jan 2020 12:56:18 -0700 (MST)

Hi Sachin, 

With reference to the order number: 6457284915 

Customer reported to us on Dec 21, 2019 that she did not receive the following item in this order: 156071612 - - Juniors Gravel Baby Rocker. 

The value of the missing item is SAR 183. As per the consignment details this was shipped from the warehouse. We escalated this case to WH and Shipa on the same date(Dec 21, 2019) to confirm how many container/pallet/items were shipped out to the customer however, we have received no response on the same from both. 

The value of this order is SAR 342.90. Customer has no previous/similar complaints. Customer has a total of 8 completed orders since 2018 valuing a total of SAR 1969.65. 

Please advise if a refund for the missing item can be approved in this case. Please help us close this case. Thank you for your help! 

​Regards, 
Apoorv