Subject: Order Delay Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 3 Jan 2020 12:01:05 -0700 (MST)

Hi Team, 

With reference to the order number: 6450704146 
AWB: 45048819362 

Customer placed this order on Nov 10, 2019 for a total of 11 items. 7 items were delivered successfully and the remaining 4 items seems to be lost in transit which were sent under above mentioned AWB. 

Aramex has confirmed they are unable to locate this shipment. Lost items are as follows: 
161565558 - - Set of 5 - Plain Hipster Briefs with Elasticised Waistband - SAR 45 
161538249 - - Plain Padded Plunge Bra with Hook and Eye Closure - SAR 30 
161572350 - - Set of 2 -Round Neck Sleep Dress with Tie Up Detail Sleeves - SAR 90 
161350481 - - ELLE Textured Lace Up Sports Shoes - SAR 249 

Customer has started placing orders with us since Nov 2019 only and has a total of 4 orders already. Value of the completed orders is SAR 700. Value of the above mentioned order is SAR 752 which is still in progress as per hybris. Value of the lost items is SAR 414. 

Kindly advise how should we proceed, case is pending since 2 months. Please help us close this case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "omersae" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, January 2, 2020 1:04:20 PM 
Subject: RE: Order Delay Issue 

Hi dears, 

Please note this shipment is unable to locate. 

Best Regards, 

Mohmed Musa 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, January 2, 2020 2:52 AM 
To: Mohmed Musa (SA) <[email-masked]>; AbdelKader Salameh <[email-masked]>; Omer Saeed (SA) <[email-masked]> 
Cc: escalations dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Order Delay Issue 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Dear Omer, 

AWB: 45048819362 

The above mentioned tracking has no update since 11 Nov, 2019. We emailed several times to update the status and for the delivery of this order however, no response on the same either. 

Kindly look into this on an urgent basis and advise. If this is still with you call the customer on +966559590399 and arrange delivery with them. 

Thank you for your help! 

Regards, 

​Apoorv