Subject: Re: DED Case - Store Complaint-227078
From: Praveen Jawadi <[email-masked]>
To: Rea Baybay <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Danver Merwe <[email-masked]>, Bsu Agc <[email-masked]>
Date: Fri, 3 Jan 2020 16:12:44 +0000

Thanks Rea

Get Outlook for Android<https://aka.ms/ghei36>
________________________________
From: Rea Baybay <[email-masked]>
Sent: Friday, January 3, 2020 8:07:18 PM
To: Praveen Jawadi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Danver Merwe <[email-masked]>; Bsu Agc <[email-masked]>
Subject: Re: DED Case - Store Complaint-227078

Dear Mr. Praveen,

Please be advise that we already  contacted the customer and apologize for what had happen that day. It was actually same item of wet wives wherein scanned by  Babyshop barcode and Supplier barcode , and show AED 1 extra.

Customer accept our apology and we have given our assurance that it won't happen again.

@Escalations Dxbteam<mailto:[email-masked]> you may close the complain as its been sorted out.

Thanks and Regards,

Rea
SIC
CP AGC
052-6473220

________________________________
From: Praveen Jawadi <[email-masked]>
Sent: Friday, January 3, 2020 7:09 PM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Rea Baybay <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: DED Case - Store Complaint

Hi Rea

Can you get in touch with the customer asap and update me once resolved.

Also need an update on why is she charged extra??

Regards

Praveen Javvadi

From: Jessie Caparas <[email-masked]>
Sent: Thursday, January 02, 2020 12:02 PM
To: Apoorv Joshi <[email-masked]>; Praveen Jawadi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: DED Case - Store Complaint
Importance: High

Looping @Praveen Jawadi<mailto:[email-masked]>

Please help with the below store complaint

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 2, 2020 1:56 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: DED Case - Store Complaint

External email sender, please take precaution.

Hi Jessie,

Customer has provided the contact number: 0503905234

Thank you for your help!

Regards

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 9, 2019 11:54:32 PM
Subject: Re: DED Case - Store Complaint

Hi Jessie,

We asked the customer to share the contact number but we have not received any response from him. We have emailed him again to share the details. We will update you on the same as soon as I get them.

Thank you for looking into this.

Regards,
Apoorv

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 9 December, 2019 10:53:36
Subject: RE: DED Case - Store Complaint

Hi @Apoorv Joshi<mailto:[email-masked]>

Do you have the contact number of the customer?

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 9, 2019 3:23 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: DED Case - Store Complaint

External email sender, please take precaution.

Hi Team,

With reference to the ticket ID:

Customer is reporting that he was charged AED 1 extra when he shopped for a few items at Babyshop in Centrepoint, Al Ghurair Centre. Customer was promised that someone will contact him but he hasn't been contacted yet. Customer also mentioned he lodged a complaint at DED.

Attached are the images shared by the customer for the items she purchased and the invoice. We asked customer for his contact number but no response from customer on the same.

Please find the full complaint below:

"I have purchased some items from centre point Al Ghurair centre Dubai. I have taken some items from babyshope stall, and once i went for payment, tgey have charged more than the product tagged price. In the item, it was mentioned some offer price and while billing, tgmhey said, the offer no more valid. But it was okey if the price was same as the second one too. Unfortunately it was not, the same item which you have charged me different price.

I am attaching the product tagged picture, invoice copy for your reference.

I have already informed the billing counter staff, and they have simply tear it the price tagg and ibformed that it was an error. Also notified the same with online chat session, and they said the currespondant will contact me soon.

Please let me know how this has happened"

We are not getting a response on this store complaint.

Please look into this and advise. Thank you.

Regards,

Apoorv

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com