Subject: Re: Refund issue
From: Urvika Chaudhary <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 3 Jan 2020 05:02:35 -0700 (MST)

Hi Team, 

Please look into the below case. The customer is chasing his refund. However, no response has been received from the third party. 

Please assist. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "ahmad daher" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, January 3, 2020 5:28:39 PM 
Subject: Refund issue 

Hi team 

Ticket number 335764 , we've escalated to concern team but there is no response 

Please take a look at ticket #335764 
Reminder 
Hi Team, 

Problem Statement – Refund issue 
Order ID – 6451972731 
Item ID – 161539541 
Order placed on: Nov 18, 2019 
RMA 22981026 

Assistance Required – Customer has created return request from his end but our courier did not pick up the item , so he has returned this item (161539541) in store , now refund get stuck, and it's not showing in our system that item has returned in store. 

Kindly check on this and update us ASAP. 

Regards, 
Ahmad