Subject: Fwd: Inquiry about return partaile
From: Urvika Chaudhary <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Joshi <[email-masked]>
Date: Fri, 3 Jan 2020 05:00:46 -0700 (MST)

Hi Team, 

Please look into this case. The customer is claiming that the product has been collected. However, the Tacking id shows Invalid. No revert has been received from the 3rd parties. 

Please assist 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Thursday, December 26, 2019 4:43:47 PM 
Subject: Inquiry about return partaile 

Hi Team, 

Problem Statement: Inquiry about a Return partial 

Order Date : 29.11.2019 

Order ID: ​6454773925 
Tracking ID: ​45055136081 
order reference: L04FED2 
Assistance Required: Need Urgent confirm for collection, 

Issue Description: The return request was created on 04.12.2019, and customer is saying the return order has been collected from the customer,but Aramex portal is showing invalid tracking number, so kindly confirm the collection has been delivered at your end or not ASAP. 

please be assured it has been forwarded to Aramex and conloc team, but no reply came back, 

Regards, 
Syed Ataullah