Subject: Refund issue
From: Ahmad Daher <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 3 Jan 2020 04:58:39 -0700 (MST)

Hi team 

Ticket number 335764 , we've escalated to concern team but there is no response 

Please take a look at ticket #335764 
Reminder 
Hi Team, 

Problem Statement – Refund issue 
Order ID – 6451972731 
Item ID – 161539541 
Order placed on: Nov 18, 2019 
RMA 22981026 

Assistance Required – Customer has created return request from his end but our courier did not pick up the item , so he has returned this item (161539541) in store , now refund get stuck, and it's not showing in our system that item has returned in store. 

Kindly check on this and update us ASAP. 

Regards, 
Ahmad