Subject: Re: Escalation- 7664462543
From: Urvika Chaudhary <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Joshi <[email-masked]>
Date: Fri, 3 Jan 2020 04:54:45 -0700 (MST)

Hi Team 

Any update on the below case. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Dominic Arackal" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "BHRdc Ecomm" <[email-masked]>, "Sharfuddeen Kadavan" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 2 January, 2020 12:09:26 
Subject: RE: Escalation- 7664462543 

Dear Suvo / sharfu 

Pls revert urgently 

Regards 

Dominic arackal 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Wednesday, January 01, 2020 2:45 PM 
To: BHRdc Ecomm <[email-masked]>; Dominic Arackal <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Inayat Ali <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Escalation- 7664462543 

External email sender, please take precaution. 

Hi Team, 

With reference to ticket # 374969 

order # 7664462543 

Store Code # ShoeMart21019 

The customer placed the order for store pickup on 16 Dec'19. He's yet to receive notification on items availability for pickup. Please share the status and expected date for the items to be available at the store. We also raised the concern to the CON LOC team, however, yet to receive response and customer is waiting for his items to be ready. The consignment status reflects Ready to ship 

Regards, 

Fauzan 

From: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 1 January, 2020 15:04:50 
Subject: Escalation- 7664462543 

Hi Team 

Please assist on the below case: 

	

Order Date 	

15 Dec 2019 

Order Id 	

7664462543 

Tracking Id 	

766446254360999991 

Courier partner 	

NA 

Synopsis 	

The customer placed the order for store pickup on 16 Dec'19. He's yet to receive notification on items availability for pickup. Please share the status and expected date for the items to be available at the store. We also raised the concern to the CON LOC team, however, yet to receive response and customer is waiting for his items to be ready. The consignment status reflects Ready to ship 

Assistance required 	

Kindly update the order status and make the item's available for pick up 

Thanks 

Inayat Ali 

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