Subject: Re: late shipping- click and collect
From: Shivani Rani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Fri, 3 Jan 2020 03:17:29 -0700 (MST)

Any update on this? 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, 31 December, 2019 16:27:23 
Subject: late shipping- click and collect 

Hi Team, 

Ticket number: 371054 
Problem Statement: Late Shipping 
Order Date : Dec 20, 2019 
Order ID: 9764834360 
Store code: Lifestyle50003 
Tracking ID: 976483436010050001 
Assistance Required: Need Urgent Shipping 

Issue Description: Customer placed order on 20 Dec and till now she has not received the order. As per the hybris the order status is ready to be shipped. 

Customer is chasing us for her order so we request you to expedite the shipping date. 

We have already escalated this case to warehouse on 27 Dec, 2019 but did not get any response. 

Kindly check and update. 

Thank you for your help. 

Regards, 
Shivani