Subject: Fwd: Late Shipping
From: Urvika Chaudhary <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 3 Jan 2020 03:17:08 -0700 (MST)

Hi Team, 

Please look into the below case. the customer is chasing the order. However, no revert has been received from the concerned team. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Shivani Rani" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Friday, January 3, 2020 3:39:19 PM 
Subject: Late Shipping 

Hi Team, 

Ticket number: 358208 
Problem Statement: Late Shipping 
Order Date : Dec 1, 2019 
Order ID: 9762940917 
Tracking ID: 34176648267805 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 1 Dec and till now she has not received the order. As per the hybris the order status is shipped on 2 Dec, 2019 and fetchr team is saying they did not collect the item from the warehouse. 

We have already escalated this case to concern team thrice but did not get any update as customer is chasing us for her order so we request you to expedite the shipping as customer is a with us since 2018. 

Kindly check and update. 

Thank you for your help! 

Regards, 
Shivani