Subject: Fwd: Customer is irated on wrong product (twice)
From: Urvika Chaudhary <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Joshi <[email-masked]>
Date: Fri, 3 Jan 2020 03:15:22 -0700 (MST)

Hi Team, 

Please look into the below case. Could you please arrange a call for this customer as he wants to speak to the supervisor. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Piyush Mani" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Joshi" <[email-masked]> 
Sent: Friday, January 3, 2020 3:37:42 PM 
Subject: Customer is irated on wrong product (twice) 

Hi, 

With reference to case number: 385059 

Order number: 9765816474 
Item ID: 161519856 
AWB: 201912311945975 

The customer is very irate because of the wrong product of Lifestlye. 

The customer is complaining that in his previous order (9765679051) he tried to purchase a bag (New Expressions Printed 3-Piece Trolley Backpack Set) which is totally different when he received and he had returned it to the store at the same time. 

But this time also he faced the same issue with the same product which he purchased twice. 

Customer is saying that he is waiting for the complaint reference and person in charge/ supervisor. 

Kindly assist me on this case. 

Regards, 
Piyush