Subject: Customer is irated on wrong product (twice)
From: Piyush Mani <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 3 Jan 2020 03:07:42 -0700 (MST)

Hi, 

With reference to case number: 385059 

Order number: 9765816474 
Item ID: 161519856 
AWB: 201912311945975 

The customer is very irate because of the wrong product of Lifestlye. 

The customer is complaining that in his previous order (9765679051) he tried to purchase a bag (New Expressions Printed 3-Piece Trolley Backpack Set) which is totally different when he received and he had returned it to the store at the same time. 

But this time also he faced the same issue with the same product which he purchased twice. 

Customer is saying that he is waiting for the complain reference and person in charge/ supervisor. 

Kindly assist me on this case. 

Regards, 
Piyush