Subject: Re: WWD missing part
From: Shivani Rani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Fri, 3 Jan 2020 02:56:56 -0700 (MST)

Any update on this case? 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 1 January, 2020 11:59:28 
Subject: WWD missing part 

Hi Team, 

Ticket number : 357246 
Problem Statement: WWD Missing part 
Order Date : Nov 16, 2019 
Delivery Date: Nov 17, 2019 
Order ID: 9760587198 
Tracking ID: 45487930040 

Assistance Required: Need missing part 

Issue Description: Customer emailed us informing that he placed order for 2 item on 16 Nov from which the one item has missing part. 

Customer did not received the wheel no 2 instead of this he got 2 wheels of number 1 and no he is unable to attached it. He also, share the images of the wheels. 

The name of the item is #161673624 - - Juniors Quest Baby Walker and cost is AED160 

Customer is asking for the replacement of the wheel. 

We request you to please look into this issue and advice as we have already escalated this issue to warehouse on 27 Dec, 2019 and did not get any response. 

Thank you for your help. 

Regards, 
Shivani