Subject: Re: Refund not process
From: Shivani Rani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Fri, 3 Jan 2020 02:50:17 -0700 (MST)

Any update on this? 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 1 January, 2020 12:34:30 
Subject: Refund not process 

Hi Team, 

Ticket number: 350628 
Order Date : Nov 16, 2019 
Delivery Date: Nov 20, 2019 
Order ID: 6451607646 
RMA : 23109474 
Tracking ID: 45053773251 
Assistance Required: Need urgent refund 

Issue Description: Customer raised a return request on 30 Nov, 2019 for 5 items and as per customer he handed over the all 5 items to courier team as well. But refund is processed only for 4 items. 

Total 5 returned items are: 161696138, 161880713, 160773793, 161913041, 160801057. 

And the item for which refund is not processed is 161696138. 

Please check and advice as we have already escalated this issue to concolc team 2 times and did not get any response. 

Thank you for your help. 

Regards, 
Shivani